Policies

Privacy Policy
No information gathered or collected through this website will be used or sold to any 3rd parties for any reason or purpose.

Reservation Information
Reservation Deposit
The full fare, including any fees and taxes, for any tour is the posted price. Each reservation requires a portion of the fare be paid as a confirmation deposit at the time of booking. This is usually paid with a credit card. The individual tour operator will charge the remainder of the fare. WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER CARDS.

Refund/Cancellation Policy
For each reservation cancelled there is a $15 cancellation-processing fee per person. Reservation cancellations made at least 48 hours before tour departure will receive a refund except for the $15 fee. Cancellations made within 48 hours of departure time will not receive a refund.

Because most of our tours use small vehicles with limited seating capacity, last minute reservation cancellations affect our ability to make these tours viable. Therefore we have to have some refund restrictions.

Children Participants
Each type of tour or activity has its own requirements about children participants, as detailed in the individual tour descriptions. Children 18 and under must be accompanied by an adult who will be responsible for their behavior and safety.

Minimum Load Requirement
Some of our tours require a minimum passenger number in which to operate, usually 2 or 3 total people. When you make a reservation you will be informed if we project there to be a problem reaching the minimum number.

No-shows
If registered clients fail to appear at the pick-up location within 10 minutes after their scheduled time, and have not notified Rocky Trails at least 48 hour beforehand, guides must proceed without them to meet other participants. No refunds will be issued.

Travel Information
Departure and Return
Each Rocky Trails journey begins and ends in Las Vegas. Most tours offer free pick-up at your Las Vegas hotel door. Some tours pick-up only at one or two hotels. Each hotel's pick-up location varies so check with us about specific pick-up location.

Seat Belt Policy
All passengers are required by state law to wear seat belts when the vehicle is in operation.

Smoking Policy
Considerate smoking is allowed outdoors in vehicle parking areas unless high fire danger conditions are present. Smoking is never permitted in vehicles, visitor centers, or on hiking trails. Smokers should be very cautious of fire danger in dry desert or forest conditions.

Safety Notification
Rocky Trails' excursions are outdoor field activities, which may involve both highway and backcountry vehicle travel, and air flights. Some tours will involve moderately strenuous walking, which will be on dirt or rocky trails with locally uneven, slippery, or precipitous surfaces, and prickly plants. Adverse weather or climate conditions may occur. Rocky Trails does not promise any particular weather conditions. The guide or pilot will review all safety precautions at the beginning of the trip.

Agreement
By making this registration each participant is stating that he/she is in good health and has no medical or physical condition that could interfere with ins/her safety or enjoyment of this activity by him or herself (or by other participants). Rocky Trails is not liable or responsible in the event of injury or death to participant. Each person agrees to the policies stated above, agrees to heed all safety precautions directed by the guide, and understands the Safety Notification.